FAQ

What is Velorra? 🧘♂️ Velorra is a premium wellness brand dedicated to providing high-performance relaxation gadgets and recovery tools. Our mission is to simplify your daily self-care routine with smart, effective technology.
Are your products safe to use? ✅ Absolutely. All Velorra products are rigorously tested and come with international certifications (CE, RoHS, FCC). We prioritize your safety and skin-friendly materials above all else.

How long does shipping take? ✈️ We process orders within 24–48 hours. Depending on your location, shipping usually takes 7–12 business days. You will receive a tracking number as soon as your package is dispatched.
Do you offer free shipping? 📦 Yes! We offer free standard shipping on all orders over a certain amount (mention your limit, e.g., $50). For other orders, shipping costs are calculated at checkout.
Can I track my order? 📍 Of course! Once your order is shipped, we’ll send you an email with a tracking link so you can follow your Velorra package right to your doorstep.

How do I clean my Velorra massagers? 🧼 For devices with fabric covers, most are removable and machine washable. For electronic parts, simply wipe them with a slightly damp, soft cloth. Avoid using harsh chemicals.
Is there a warranty on Velorra gadgets? 🛡️ Yes, we stand by our quality. All Velorra electronic devices come with a 1-Year Limited Warranty covering any manufacturing defects.

What is your return policy? 🔄 We want you to love your Velorra experience. If you’re not satisfied, you can return your product within 30 days of delivery in its original packaging. Please check our "Returns" page for more details.